Cover of the work “Development of a set of solutions for improving the performance of call centers”. Author: Sherstneva, Alina Anatol'yevna. Degree: Candidate of Sciences. Year: 2016

Development of a set of solutions for improving the performance of call centers

Siberian State University of Telecommunications and Informatics, Novosibirsk

157 pp.

Development of a set of solutions for improving the performance of call centers — Sherstneva, Alina Anatol'yevna — 2016 — Russian Dissertation Library